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Replace the support arms of your Solera 12V XL electric RV awning. Includes manual pitch adjustment and automatic rain dump.
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Specs:
Average Customer Rating: 4.3 out of 5 stars (9 Customer Reviews)
Replace the support arms of your Solera 12V XL electric RV awning. Includes manual pitch adjustment and automatic rain dump.Outward appearance doesn't appear to show damage, but I haven't inspected them closely. The box they were shipped in was pretty much torn up and barely holding together when I found it on the ground by the front door. There isn't any mounting hardware nor was there any packing material to keep the arms from bouncing all the place. I will be surprised if I DON'T find damage to them.
You get 2 stars and I will explain. This is the SECOND set you have shipped me. They came within 3 days. The FIRST set were scanned 10 miles from my location and never made it to me. It was only because I called NUMEROUS times that a second shipment was sent. You have a system in place for shipments that arrive, but nothing if the customer doesn’t receive their package. You have NO FOLLOW UP for undelivered or packages not delivered over X amount of days. On a second note my box was opened and no packing on 1 end. If you would line to discuss this further please feel free to give me a call. Trevor was a great help.
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Katrina D.
6/27/2024
I am sorry that it wasn't packaged more securely, Curtis. Have you had a chance to check and see if the arms had any damage? As for the hardware, it looks like we have some replacement hardware on it's way. Let me know when you receive it.