Permanently mount the Top Rack to almost any SUV, minivan, or camper to get maximum load carrying flexibility.
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Specs:
Average Customer Rating: 4.3 out of 5 stars (12 Customer Reviews)
Permanently mount the Top Rack to almost any SUV, minivan, or camper to get maximum load carrying flexibility.Excellent product, easy to install. Perfect for an application where you are unable to access the underside of the mounting surface, such as the roof of an RV, although for an RV roof you'll need to explore optional fastening options as the nut inserts that ship with the Thule rails are for a thin roof, < 1/8".
The product seems great, but as far as this company goes, they aren’t the manufacturer, so there’s no real product development. What they do have control of is how things get shipped and sent out, and I received my product inside a too small box, with the ends wrapped in tape and no hardware came with my product. As of 3/24/22, I’m currently in the process of waiting on my hardware to arrive with my original order arriving 3/23/22. I obviously called the next day and Mary has been harping me figure all this out.
They were appalled at the condition I received it in, and have reportedly put my hardware on high priority rush order, so that’s a plus for sure, but still quite the negative mark nonetheless as I paid 200 bucks for the product to arrive janky and not complete. I would have thought to also receive something like free shipping on my next order, but no such thing was offered.
For the original order, I paid for extra fast shipping, and it delivered on that promise. The product seems like it will work great, I just can’t put it on my vehicle yet. Make sure and take pictures of your products packaging.
The track kit arrived without the installation hardware, all I received was the track itself. Once I contacted etrailer, it took another 8 days for the hardware package to arrive. That was disappointing. TI thought they would have sent it next day air.
Installation went smoothly overall. Directions were good. The rack once installed has a tendency to move from side to side with minimal effort....not sure if this is going to be a problem or not. The reason is that the flare nuts rest above the roof line by approximately 1/32" once they are installed. Since the flare nuts are higher than the roof, this prevents the track from resting totally flat so it will wobble on the flare nut (similar to a teeter-totter vulcrum).
Dave - 08/10/2019I was looking for a way to inexpensively outfit Mt trucks topper with a set of Thule roof racks from a previous vehicle I had. Etrailer had a “used” set of tracks, sans hardware, for a very reasonable price, SCORE! Thank you Etrailer for coming through once again! The tracks arrived quickly and appeared as new! I would have had to buy different mounting bolts anyway as my topper has a storage compartment on one side and a couple hanger brackets that are “built-up” in thickness on the other, standard hardware would be too short. This option saved substantially, thanks to Etrailer!
Alan - 05/29/2020
I've had this track on my Mercury Mariner for 1 year now and it has been awesome! The directions were easy to follow and their install video came in handy for I installed it myself. Customer service was exellent! The day I ordered the track online I got a call from Brian telling me that what I had ordered was not in stock and it would be a few days before getting it, but they had another length in stock that would fit my car if I needed the track asap. I also sent a few messages on their website which they answered promptly. Super pleased with them all around!
Good price, but the box these came in was mangled and the end tape was broken. So the silicone sealant tube was missing, as were some stainless steel screws and flare nuts. I needed the roof rack for the weekend, so I went to the hardware store and replaced the missing parts for $6.36. When Helen from etrailer followed up with my complaint, there was NO hesitation. She made sure I was reimbursed. THAT is customer service. Yes, it was a bit of a time imposition for me, but this is the way a company should run, and the way that employees should respond. I'll keep returning to them for business in the future. That's why it's a 5 star, and not a 1 star.
I originally bought this top rack to mount my Thule aero bars to the top of my pop up camper to transport bikes which works great. I also discovered that I could mount my Zamp Portable solar panel to the top rack using Zamp permanent hold down clamps, so when I arrive at my destination the bikes come off and the Solar panel goes on. Takes an extra five minutes to set up but my portable solar panel is now securely attached to my roof of the pop up. The only extra parts you need are the Thule sliding pins that attach to the bottom of the Zamp mount kit feet and then slide into the top rack slots. My top racks needed to be mounted 33 1/2” on center apart to fit the size of my solar panel.
What has taken over two months with two other companies was resolved in a matter of minutes and instead of weeks of wait time, for the cost of UPS, I had it in practically 48 hours.
Thank you and you now have another customer!
The bolts and screws could not be properly mounted to my camper shell. I followed the directions exactly. They need to look over the size of the hole you need to drill into the cab and redo the types of screws they use.
Nice
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