Draw-Tite Max-Frame Trailer Hitch Receiver - Custom Fit - Class III - 2"

Love the hitch! It took me 2 hours to install following the how-to video. The only thing not mentioned is on the driver's side of the vehicle there are 4 holes in the frame of the vehicle and I had a bolt in the wrong place. Once I had the muffler lowered enough to get the hitch in place and start raising it up, I realized that the hole toward the front of the vehicle is not used. Now we can haul our bikes around on the back of our Terrain!1433019

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As always Etrailer is excellent. I was trying to get my car dealer to install a factory hitch for a bike rack. They couldn't get it in time, so I ordered the Draw-Tite Max-Frame for my 2019 Terrain Denali. I added on for faster shipping, was expected on a Friday, it arrived Thursday! Etrailer's installation videos are awesome, very thorough and detailed. Installation was easy, and now we can carry our bikes. The hitch does hang lower than the factory hitch but this is due to the factory one mounting differently, and needing to have the entire rear facia removed for installation. So far the low height is not an issue, and the new rack we bought hold the bikes more than high enough for clearance.1329465

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Easiest install on my 2019 Chevy Equinox LT. The part is heavy, but if you have a buddy or can support it with a lift the installation is pretty easy. The video on this part page was really helpful, everything went according to plan. I didn't have an 11/16 deep socket or extensions for my 1/2" drive torque wrench, which required a couple trips to the hardware store. Otherwise, the rest was simple and straightforward.
Haven't used the hitch yet, but with a total of 6 bolts torqued to 50 ft/lbs each, I'm not concerned about my bike rack.1323805

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Watched installation video. Installation went went quite well. Two jack stands under the rear jack points to get rear tires off the ground and it was game on. Tried to get hitch up myself, but pushed a carriage bolt into the frame rail. Had to get a magnet and fish it out. Broke down and asked the wife to support one side while I bolted the other side. I impressed myself getting it done in fairly short order and my memory of the video was good after watching just once. Not bad for a 65 year old!

Fit is perfect dimensionally!1360876

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by: Joe 11/09/2021

I bought several hitches and misc. merchandise over the years from e trailer. Every single time it had fit perfect for a vehicle I've ordered it for. Always 100% satisfaction. Ordering /shipping very,very responsibly conducted. Perfect company!!!!!!!1198933

still like new.

Joe - 11/10/2022

151939

This is a quality trailer hitch receiver and a perfect fit for my 2020 Equinox. Straight forward installation using e-trailer video. As mentioned in the video I’d also recommend someone to help lift it during installation. I did “not” have to do any grinding to get the bolts into the frame. Haven’t used it yet but I don’t expect any issue. Ordering process was easy as usual and e-trailer got it to me quickly. I’d buy it again.1490941

Hitch was a Christmas present for my wife. (What she wanted.) my son, grandson, and I installed the hitch on Christmas Day. We drove the back of the car on ramps and followed the directions. Took us a little longer than 40 minutes, but no problems.1489657

No-fault to etrailer The trailer hitch was excellent and it’s good product. But I blame UPS for poor shipping! The trailer hitch came with some damage to the paint as it was chipped off and rubbed off in several spots. The trailer hitch was sticking out of the box when it arrived.1207794

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Customer Service will reach out to you.

-- Sierra K - 11/22/2021

125323

Review video. Be patient. Fits great. Be careful not to crush wire harness on right side when tightening.905110

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Great. Only thing I only use it for bicycle and skis. I should have gotten the 1.14 receiver. I live in mountainous area. With passengers sometimes it scrapes when pulling in certain streets or driveways.

Steven - 12/22/2021

127906

Upon shipment arrival the box was damaged BUT the hitch inside was just fine and all the mounting hardware was there. Very easy to install. Did it all myself it took about 45 minutes from putting car on ramps to clean up of tools. I would recommend this hitch to anyone, very easy. The only downside is the shipment time was 10 days to me that is a little bit long but I survived1026542

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by: Jeffrey 08/25/2022

Trailer hitch works fine and was easy to install. I have installed 2 other trailer hitches before this one. My only complaint is that this hitch is very low to the ground and drags occasionally even without a bike rack or anything on it. The receiver hitch comes out under the plastic bumper on the rear. A factory hitch would come out a few inches higher and go through the plastic bumper area.1375089

So I ordered this hitch for my 2021 Chevy Equinox along with the Curt Trailer Harness that plugs directly into the vehicle harness behind the bumper and the 4-pole mounting bracket. Everything was literally plug and play and looks amazing. I ordered this hitch to pull a trailer with my atv on it. The free shipping literally only took 2 days!!!! Ok yes, the box was a little damaged and the hitch did have some scratches but everything fit perfectly. I honestly was not concerned about the scratches because it’s all hidden under the vehicle. etrailer has definitely earned a lifelong customer! If you have any questions about how to install, just watch their installation videos, and it’s a breeze!!! I actually had ordered a different hitch from a competitor and after no updates of shipping in almost 2 weeks I canceled my order and glad I chose to spend my money at etrailer! Thank y’all for helping me find the right products that fit perfectly for my vehicle.1136593

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What can I say but this was the easiest trailer hitch install I've ever done. OK, this was the third one (85 S-10 blazer, 96 Astro van, and this is the third). Our 03 Envoy (traded it in for the Equinox) and 02 2500HD (still have) both have factory hitches. It was delivered by UPS ground late afternoon and by 6:30 I had it installed. Jacked up the rear of the Equinox, placed two jack stands and followed the instructions. I will say Watch The Video for the install and it is that easy. I chose this hitch as it required no grinding or enlarging of the holes as the other hitch (Curt model). The video was spot on. I did apply some antisieze on the bolts as I always assume I will need to remove it at some future time. There was written instructions that I did look through but they matched the video. I did not use a strap to hold the exhaust as the video and the instructions showed. I used a bungy cord and adjusted it for a similar drop as a strap. I wanted to do this as I felt I may need to drop exhaust even more than the instructions as I installed this by myself. If you have an available friend it will make it easier to hold the hitch in place and start a nut on each side rather than using both hands and one leg. Working with etrailer was easy. This order was delayed by another item I had bundled together with it. The email communication from etrailer was appropriate and let me know what was going on. The delay was not a real issue as we special ordered this car and it took about 6 weeks to arrive. We keep our vehicles forever (still have the S-10 and the Astro) and I look forward to this hitch providing us years of trouble free service. I was quite impressed with the craftsmanship on this hitch, the welds were perfect. The entire hitch except where the receiver goes in is hidden behind the rear valence. Thank you etrailer!398111

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Follow up one yesterday later, nothing to add to above review except occasionally when I am fully loaded the bottom of the receiver will drag as I go in and out of my driveway. This is because of the way the city has the curb cutfor driveways and it is abrupt. If I go out slow it doesnt it but ocasionly I will forget. When empty it doesnt do it. The hitch is sturdy enough all that has happened is paint scraped off the bottom of the receiver.

GM - 06/27/2018

40228

This was very easy to install!! Make sure you follow the recommendation to measure the distances to ground. I have to get an adapter for the receiver to raise 6 it six inches.1454639

by: Stan 11/21/2022

The trailer hitch receiver I ordered was an easy install, took me about an hour.1472200

by: Donald11/05/2022

Chevrolet Equinox

Easy to install both hitch and wiring plug on my 2020 Equinox.1465081

Excellent to do business with. Fast delivery and very helpful You tube videos to make installation Possible. After the third hitch install using your hitches I will recommend etrailer to anyone installing a hitch or any other of your products. Thanks519400

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As received the product seems of very good construction and quality. The box it was shipped in had parts of the hitch protruding. I recommend your shipping department design a heavy duty cardboard jig (placed inside shipping box) which would keep parts of the hitch from breaking through outer skin of the box. I've attached photos showing the parts sticking through box surface.

I won't know how well the hitch works until it's installed.1136719

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Everything worked as it should
No problem installing1493011

Less than 45 mins 1018511

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Great fit! For new customers if you haven’t ever changed a flat tire or done an oil change pay someone to install for you.

Chris b - 04/25/2022

137511

Hitch has delivered quick and in good packing. It took about 1.5hr to install on 2019 equinox because I didn't have a lift or ramp. Had to crawl underneath. Still workable by myself until the point hitch needs to be placed to the frame. Wife hold it for good 15 seconds when I put a temporary nut to hold the hitch. Overall, good quality alternative to OEM hitch which is 3 times expensive and needs to remove existing bumper and cover.1057353

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Good quality, easy to install, even the techs at local auto dealership were impressed with the hitch.1439554

Items purchased, Draw-tite trailer hitch and Tekonsha wiring kit for our 2020 Equinox. This was my first encounter with etrailer, and I must say I was impressed. From the initial order placement, I knew where my order was while in route and exactly when it would arrive. I had previously watched the installation videos on both products and they could not have been clearer. Total time from opening boxes, to tools put away was less than 2 hours. All parts are of quality materials and fitment along with reasonable prices. While this may have been my first experience with etrailer, it certainly will not be my last. Thanks to all for making everything go smoothly.984886

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by: Michael04/04/2022

The Draw-Tite Trailer Hitch was a great investment for my vehicle. The reliability and use of this hitch is great. I'm very happy i made the choice to have the Draw-Tite Max-Frame Trailer Hitch Receiver installed in my vehicle.1281525

TLDR - 5 stars on customer service and response. 1 star on shipping packaging and initial product. If I could give 4.5 stars overall I would.

I have a 2019 Chevy Equinox LT that I bought about two months ago. I wanted a tow hitch installed from the dealer, but I am glad I didn't buy it from them. The dealer wanted over $500 for the hitch and install.

I did a ton of research, and it all kept leading back to etrailer.com. The website didn't show any hitches available for my year, but I did find a customer service thread talking about my SUV showing everything I needed along with part numbers.

I ordered the hitch and wiring harness, and I received a shipping email the same day. Tracking said it would take five days, but I received it in three via UPS. The package was damaged with a large hole in the middle of the box. I took pictures of the whole box before I opened it and immediately emailed customer support of etrailer. Mind you, this was on a Saturday, and I wasn't expecting a response until Monday morning.

To my surprise I received a response within 15 minutes, and also provided a direct email and phone number for use. Customer service asked for me to open the package and inspect the hitch. Unfortunately, the hitch was damaged quite a bit. I am not quite sure how this particular item could have passed any type of quality control. There were large scratches that looked like impact areas that went down to bare metal in several areas on the item. These impacts did not match the damage on the shipping box, so it was quite clear that they were from before the unit was shipped. There were also impact and drag marks that looked to have been caused during shipping that coincided with the box damage. Also, one of the holes that were to be used to mount the hitch to the SUV was not fully cut out and would have been very difficult to complete without heavy duty tools.

I took more pictures and responded to the email that I had been provided with. Within 15 minutes customer service responded that they apologized for the damaged hitch and would be providing a return shipping label and immediately shipping a new hitch. I received the shipping label almost immediately, and the shipping notification first thing on Monday morning. I received the new hitch on Thursday morning.

There was slight damage to the shipping box and to the paint on the edges of the crossbar where it looked like it may have been dropped or dragged during shipping.

Installation was extremely easy. I am lucky and have a friend that has a car lift that I can use. I followed the install video that is on the hitch webpage of etrailer. I added some anti-seize compound to the bolts just in case, and I highly recommend doing so for everyone. I also added some primer and paint onto areas that were damaged during shipping to reduce the chance of rust in the future. The hitch fit perfectly and looks great on my SUV.

Picture attached for reference.581978

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