Friendly no-frills shop that listens to the customer and gets the job done right. Took an extra trip due to confusing parts options on a modern vehicle with too much electronics, but that just led to an extra 20 minute visit to complete wiring with a different part from e-trailer. Other shops I had called really didn't seem to know what to do with a 2022 Toyota Highlander Limited. This is a commercial trailer service company whose work is largely on the road with multiple mobile units, so no real waiting room - but their efficiency and responsiveness make that unnecessary for local drop-off customers. I have not had a chance to test the electronic braking yet.