Very professional and polite. The wait wasn’t long and they were happy to tell me that I wouldn’t need the part I thought I did.

Actual business was "Hitches-R-Us" which has somehow split from Auto World Lease/Sales. Communication was poor at times and it took effort on my part to establish a firm reservation for work to be done. I had desired to drop car at business and go to medical appointment via Uber. This would give them time to start the install. When I got there (at the designated time), they could not handle. So I took car to medical appt and came back. The install took 6 hours (not the (not the 3-4 predicted). Despite the longer install - the business did not change the quoted price. They stuck with it until complete. And the install was good. Praise to them. But I would not use them again. It is a one-man operation that works outside in their parking lot. Just not a professional garage.

I initially had issues with the product I bought (parts missing) I was told that the parts were missing from the distributor and that they would send the parts out. Received some more parts but not all again. Finally received all my parts. I found Etrailer very helpful in getting me the rest of my parts.