Dexter Nev-R-Adjust Electric Trailer Brake Kit - 10" - Left and Right Hand Assemblies - 3.5K

I placed my very first etrailer order on July 5th for the following items - Dexter Trailer Brake Kit (Code 23-468-469), Easy Grease Trailer Hubs x2 (Code AKHD-545-35-EZ-K) and Redarc Tow-Pro Elite (Code RED63RR). The shipment was received on July 7th but was missing right hand (RH) brake assembly that is part of the Dexter Trailer Brake Kit. The one brake assembly I received, and the Tow-Pro Elite were packed in an e-trailer box. The 2 Hubs were shipped in their product box only. E-trailer provides a nice log of the actions taking place on the order. My order went through 3 individuals (processed by, gathered by, packed by) who ALL missed my order being complete. One of the hubs had broken through the box and was taped back together. At the time, I could not tell if this happened in shipping or not. I found out later that this box had indeed been shipped this way. When I broke the box down to recycle, I noticed white writing on the inside of the box that wrapped up the sided (around the hole that was taped in the box). So, either the manufacturer or e-trailer shipped the box in this fashion. Pictures are attached to show this. I contacted e-trailer support via phone when I arrived home on July 7th and found the items. It was not an issue to get a RH brake assembly on its way to me. The e-trailer rep was not overall concerned with getting me a replacement for the hub. They stated something along the lines of "These are heavy and built to take a beating, let me know if there is an actual problem with it." I received shipping confirmation on July 7th that the RH assembly had been shipped. It wasn't until 7/13 that the RH assembly arrived. I received the first request for a review on July 7th about my order and experience to which I replied on July 10th. I had let them know I had some issues and was waiting for the rest of my missing order to arrive. I also mentioned that both the RH (Code 23-469) and LH (Code 23-468) assemblies that make up my kit were about ~$60 cheaper than buying the kit. Seeing as I received the individual items anyway and not the kit (pics of the e-trailer item sticker to show this) I asked if they could adjust the price for me (both of which are still cheaper today, July 19th). I received an initial response of "I'm sorry, but we would be unable to price match as we are unable to confirm the price of the items when the order was placed." and second response of "I'm sorry, but our prices can change every day due to are algorithm. We are unable to price match after an order has shipped as a result.". I cannot recommend etrailer and this will likely be not only my first, but last purchase with them as well. I thought I was choosing a reputable company but would have been better purchasing my products from Amazon where they are cheaper. Not even pricing matching your own products is another thing (due to their error of sending individual items). The thought of shipping out an already potentially damaged product and a shipping container that is compromised is appalling too. Is it so much trouble to ship the products in an actual shipping box rather than a product box that is not rated for shipment?1626734

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by: Shelby01/24/2023

After install of brakes could not get them to work properly. Coils ohm out to 3.2. Ground is good. Tried on 3 different trucks. Any suggestions?1506954

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Jenny N.

2/10/2023

I wanted to assist you with the brakes and I wanted to ask a few questions. Can you tell me in more detail how they are not working for you. Have you had the opportunity to bed the brakes, i.e. to break them in?

Shelby

2/10/2023

Yes I have bedded the brakes. I can adjust brakes to the point they are to tight and they will still not clamp down hard enough.

Jenny N.

2/10/2023

I just want to be clear so that I understand - do you mean that they are not braking hard enough or are they not locking up?

Jenny N.

2/10/2023

There are only a few other ideas that I would have to for you to test. It could be that the ground is not strong enough and it is suggested to check the ground wire that is attached to the trailer frame. Making sure that the wire is as close to the magnet at possible and that the ground wire attached to the trailer tongue is on a suitable clean surface. If this does not help I would check the magnets again. I have attached a FAQ below on how we have tested the brake magnets. You can also readjust the brakes so that you get a slight drag when turning by hand versus being so tight that they are hard to turn.

Helpful Links

faq-testing-trailer-brake-magnets-for-proper-function.aspx

Shelby

2/10/2023

I have a separate white wire for a ground from truck. I did check ohms of each magnet and both read 3.2. I have not read amp draw of each on a battery since ohm reading was good. I have tried this trailer on 3 different trucks set up this way.

Jenny N.

2/10/2023

Would it be possible to send pictures of the inside of the drums, the shoes, and the magnet?

Shelby

2/10/2023

?I can send pictures but it will be a few days before I can take them. They look like new. I had them apart last weekend. Double checked to make sure they were on correct side.

Shelby

2/10/2023

I was checking to see if you got pictures and readings on brakes. Thank you.

Jenny N.

2/10/2023

I did receive them, thank you for sending, I have been working on it this morning. The volt readings that you have all indicate everything is fine with the magnet strength. So that really just leaves two options. One is that the brake shoes are worn down, however without seeing pictures of the shoes I do not think that it is the case. The second, more likely scenario, is that the inner surface of the drums is pitted enough that the shoes are not able to grip strong enough which causes less braking. I know that some people will have the hub assembly resurfaced or machined while others would just replace the hub assembly. I am not sure as to which would be the most cost effective to suggest.

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by: Douglas09/03/2022

The brake kits (2) wheels, were great, It was so much easier to replace everything (drum, shoes, bearings seals etc). The self adjusting brakes work great too, had to play with it a little to get it wright, but that’s easy on a small trailer (Casita). Let me tell you, if you go to a RV shop and have them replace brake shoes and check all other components, you will pay way much more than just replacing everything with new yourself. Oh, the bearing races are preset in the drum, so you don’t have to remove and replace the baring races (that can save a lot of time and effort and special tools).1390590

Douglas

9/4/2023

year 2 and I have had no problems with the brake assemblies, and self adjusting brakes should be part of all camper trailers. Hassle fee!

I was replacing the 20 year old electric brakes on my utility trailer and choose the Dexter Nev-R-Adjust electric trailer brake kit. The non Dexter brand cost less but after adding shipping and adding the nut kit they were the same as the Dexter brakes with free shipping and the nuts were included with the Dexter kit. This was one the easiest projects I have ever done. I had recently replaced the bearings so getting the brake drum off was a breeze. I used butt connectors with the heat shrink insulation wot connect the power to the bakes. I had thought this would be a two day project but did both sides in about 3 hours. And best of all, the new brakes function as they should, it was like I did not have electric brakes before. Again an easy and well worth it project.486235

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Mitch M.

3/18/2019

It has been a year since I installed the Nev-R-Adjust electric trailer brakes and they are still doing a great job. In October Hurricane Michael struck and I have used the utility trailer more than I ever anticipated and have had zero problems from the brakes. Moving equipment & debris became a daily task.

by: Charlies Service Center08/18/2022

I’m a one bay, one man operation and I see my customer nearly every week and he is still super satisfied with the brakes. While installing them the quality of the product very evident! I have a smaller trailer that I probably don’t need brakes on but if I decide to I’ll definitely be ordering the set from you all!!!1363362

Charlies C.

8/24/2023

My friendcustomer is still very satisfied with the product !! By having brakes now he can transport more than he would have before !!

Boxes arrived with holes in them parts bent or missing. BOXES need to be reinforced or double packaged. Why would a LOWES plaster bag be in one of the boxes? Do want to thank you for replacing damaged or missing parts. One box from still not accounted for.1373775

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Jenny N.

9/9/2022

I am very sorry that the package arrived this way. I am not sure about about the Lowes bag however I will send this information to our shipping department. I will also have our customer service team reach out to you.

Gwen was very helpful and knowledgeable about the brake kits and brake drums that I ordered, and answered all my questions I am very pleased with the quality of the parts and also the way they were packaged and were not damaged when they were delivered.1692247

I am restoring a 1972 Argosy that has been sitting in a field for 30 years. It was the first year Airstream made the Argosy, so it is extremely rare. The first task is to get it moveable and replacing the old non-adjustable electric brakes with the Dexter Nev-R-Adjust brakes at this time makes sense. I have pulled the wheel hubs, cleaned and repacked the bearings, put in new grease seals and almost ready to put the new wheels and tires on. etrailer website and staff have been extremely helpful in finding what I need and shipping it to me fast. Looking forward to many more orders as this restoration moves forward.1418010

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The Dexter brakes and hubs are great - a bit pricey but far and above the no-name brands. There was one problem with the order (well 2 actually), they only shipped one brake in the package so there go my plans for installing the new hubs and brakes this weekend. Mistakes happen so I'm not real upset about it. I'll update this review when I see how customer service handles this.

The second problem is the packaging. Nothing was damaged, which surprises me, but the two Drums and one brake were in their own boxes inside a bigger (huge) box with no peanuts or anything to keep them from flopping around. I lifted the box up on end so I could pick it up to carry it back to my work shed. When I did, it almost rolled out of my hands because the contents shifted so violently. When I got back there and opened the big box, the three smaller boxes were piled atop each other at one end.

FORTUNATLEY, they made it through the carrier's system, of which I am very familiar since I worked there for years. I was shocked they did. Better care in packing into larger boxes would go a long way.

Five stars for the products. Three (average) for the care in shipping the order.1628599

Brake kits installed with no problem. After initial adjustment per the instructions, brakes were performing well. Thanks for fast shipping!1317933

Fmd

7/6/2023

Still working great! Self adjustment feature is awesome.

Another seamless project done. Don't know how many orders I made with etrailer.com but it was a lot. All of the trailer lights, Breaks, 7 pin, and all of the camper light, Hold downs ect are from etrailer. Fast shipping very few returns and the camper rear window was already put together which took a while to carefully take apart. Got it apart and installed it no problem. All in all it was a good place to get stuff for the build.1442732

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by: Stanley08/01/2023

Couple of years later, excellent! I pulled the drums last month and still had shoe left after probably 30K miles of travel. several trips thru the smokey mountains, and back and forth from N. Carolina to central OK. We try and stay off of the interstate so lots of passing thru small towns with the attendant stops.1636957

Great price. Dexter always good quality. Generic drum hubs time will tell.1677767

Replaced obsolete Warner brakes with the Dexter brake kit. Installation was incredibly easy after watching the video1274630

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Number one quality parts. Had to replace the axle due to lack of lubrication of the wheel bearings. Love the concept and ease of keeping the wheel bearings supplied with fresh grease on the e-z lube axles.1289818

Jeff

4/25/2023

Working great. Exactly the axle I needed.

by: Ronald04/24/2021

Everything fit just right wired up just fine takes a little while to break these things in but once they start biting they work really nice I did a little bit more than just replace the brakes I did the shocks, springs and equalizer then re-painted everything underneath too,pretty much rebuilt the entire suspension sure makes a difference. I'm including some before and after pictures here they're probably out of order but them's the berries folks !1020682

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Fit is perfect. Chose to replace brakes with assemblies because trailer is 23 yrs old. Good call. The pain was getting old assemblies off. Had to cut fasteners with 4/12" grinder. New Assembly fits bolt pattern. Torqued backing bolts, repacked bearings, installed new grease seals (note buy separate) and took out for break in drive. Brakes work great. I've used assemblies in past and they are the way t go in my opinion.1256500

Paul

2/2/2023

Trailer Brakes still working great. No issues with brakes a few flat tires, but coming to stop no problem. LOL

by: Glenn03/31/2022

Installation was very easy, I removed the old brakes and the new went right on. Use a torque wrench to tighten the nuts. I would do the initial adjustment by hand to save time. The self adjusting feature is great, they work well.1279913

Glenn

4/25/2023

Installation was easy and quick with no issues. The self adjusting feature is great and works as it should.

Easy to install. Shipping container could have been better. Jammed everything in one box, one of the hubs was all loose parts. Luckily I had everything but that one was nicked up1690107

by: Clifford04/13/2022

Very helpful customer service. Installation was smooth and so are the brakes after about 100 mile wear in.1285410

Clifford

4/15/2023

Not a lot of miles yet, but self adjusting is the way to go. This was a a little more expensive than just replacing the shoes, but the installation was quick and now have self adjusting.

by: David 04/20/2023

Good Quality, easy to install. The break in was a bit challenging. I had to move the brake controller setting all the way to the top to get this set to engage. One side engages more than the other unfortunately. I have my brake controller set to a mid level after break-in. I recommend that you add the recommended wire size to use with these components in the instructions. My initial setup was just to small of a wire gauge.1560667

Installed these before taking a long trip up into the Colorado mountains. Amazing upgrade from my original brakes that kept locking up on me. Never having to manually adjust them is a big plus. Takes the guesswork out the picture.1260697

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These brake assemblies were an exact fit for my Dexter Axle. The kit came with everything needed to change it out, including the bolts to attach the brake backing plate. Very straightforward instructions. Fast shipping. I would recommend E-Trailer for any parts.508654

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David

5/15/2019

I recently removed the brake drums to check the brake pad wear and found the pads to be wearing evenly and no adjustment was needed. Self adjusting brakes are the way to go as an easy upgrade to the brake system.

Original order took 30 days to complete. There was an issue with another item in the order which delayed my install. When I went to install these brakes after finally receiving the correct parts on the rest of my order, the left brake was defective. (Almost cut my hand on it) It has now been 2 weeks since I informed them of the defect. The replacement part still has not shipped. I placed a separate order on the very same day, those items came this week.1306094

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Sierra K.

6/3/2022

Customer Service will contact you.

The part fit perfectly in my airstream travel trailer1680101