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Troubleshooting New Thule Key that Matches Lock Number but Doesn't Turn

Question:

I ordered a replacement key for a Voyager xl that I have #2854 the replacement key says 2854T not sure if the T makes a difference or not but the key goes in but does not turn lock so I was wondering if I had to replace the whole lock system

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Expert Reply:

With new keys such as # THKEYN2854 it is not unusual to need to lightly tap the key all the way into place in the lock core the very first time you use it so that it seats fully. You can use a rubber mallet or small hammer to gently coax the key into its fully-inserted position. This usually does the trick.

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Jameson C

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