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Stuck Gas Struts on Lippert SolidStep Lift Assist

Question:

Help! Just installed the lift kit on my solid step 3.0,I am unable to move the steps up or down due to the strut being “frozen”. Recieved replacement strut, same issue. I Reviewed the installation am find no deviation from supplied instructions. Has there been other issues similar to mine? Is there possibly a quality control issue with the struts?

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Expert Reply:

I have contacted Lippert about stuck gas struts before with their SolidStep Lift Assist Kit for 30" to 36" RV Doors # LC733939 and they have said that there is not a quality issue with their struts. The only thing they have told me is that the majority of the time when the struts are stuck it is because of the installation not being proper, and as such there is some type of interference not allowing the strut to work as it is intended. They have also told me it is possible it could be the strut itself but that is a rare occurrence.

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Kyle S

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